Logismarket, the Industrial Directory.

Whether your business operates in one channel or multiple channels, finding an efficient way to manage orders throughout their lifecycle is easier said than done. Surprise delays lead to stock-outs. Sudden drops in demand create excess inventory. The more complex your supply chain, the tougher it is to ensure products reach your customers profitability and on time—that is, without inventory costs going through the roof. And, not managing returns well costs money and compromises customer loyalty.

With Manhattan Associates’ Order Lifecycle Management, you can see orders across channels, whether placed in a store, online, via EDI or in your call centre. Beyond visibility, orders can be sourced and allocated from anywhere in your extended network, including drop-ship vendors, distribution centres (DCs), stores or any other inventory source. Order Lifecycle Management even considers transportation costs and DC capacities when making sourcing decisions.

Many multi-channel businesses manage inventory the way they manage orders—by physically separating inventory in the warehouse by channel. While this approach seems logical, it can create real problems, like space inefficiencies, increased labour costs and the inability to respond to changing market conditions. With Order Lifecycle Management, you can dynamically allocate product from a common inventory pool while honouring channel-level plans created by your inventory optimisation applications. Order Lifecycle Management also allows you to get inventory back into the supply chain. By automating the returns process, you can maximize credit from suppliers, simplify refunds to your customers and return goods to store shelves for quick resale.

Order Lifecycle Management unites three powerful modules which can be deployed as individual point solutions or as an integrated suite:

• Distributed Order Management
• Reverse Logistics Management
• Store/Customer Gateway

As part of Manhattan’s SCOPE: Supply Chain Optimisation—Planning through Execution, Order Lifecycle Management puts you in control of the order management process—and back again—by streamlining the order, fulfilment and returns processes.